Hi, I'm Sharon. I am a passionate Service Designer with a BA in Diplomacy, With this background, I'm always dedicated to combining the disciplines of Diplomacy with the methodologies of Service Design, thinking from a macro perspective while attaching importance to human-centred in various wicked social problems.
I’ve always been passionate about designing for society, tackling social problems with various design approaches. To pursue my passion, I started my post-graduate study at Royal College of Art, delving into knowledge and practical application of service design disciplines.
Prior to my postgraduates, I have worked in the user experience field for 3 years. I started my journey in design from working as a user researcher in UXI company to identify and evaluate user requirements, create both functional and appealing features that address clients’ needs, and help the company to grow its customer base. After that, I worked as an Experience Designer at Public Digital Innovation Space in Taiwan. I cooperated closely with graphic designers and engineers to ensure a user-focused approach from conception to implementation, and crafted user interfaces and interaction design that resulted in improved user engagement and experience.
Now, I’m interested in systems thinking, policy design and design for social problems, exploring the possibilities to transform public services and communities, to enable organisations to deliver new levels of value to their customers, and to unlock the potential of levers in the system that create value for society.